Legal · Refunds
Refund & Cancellation Policy
brihas is a digital service delivered instantly to your account. This policy explains how cancellation works, when a refund is due, and how to ask for one. It should be read alongside our Terms of Use.
01Scope
This policy applies to all payments made to TriplePro Consulting Private Limited for the brihas platform, whether through the website or the mobile applications. It covers recurring subscription plans and one-off top-up purchases.
02Cancelling a subscription
You may cancel a paid plan at any time from your account settings. Cancellation stops the next renewal; it does not end the cycle you have already paid for.
You keep full access until the end of the billing cycle you paid for. Because the service has already been delivered for that period, no partial or pro-rata refund is issued for the unused remainder of a cycle, and access is not cut off early.
03Automatic renewals
Paid plans renew automatically at the end of each billing cycle unless cancelled before the renewal date. We give advance notice of any change to your fees. If a renewal is charged after you had already cancelled, that charge is refunded in full.
04Mandate verification charge
Setting up a UPI AutoPay mandate involves a nominal verification charge of ₹1. This is a bank-level check, not a payment for the service, and it is refunded automatically. No service fee is charged until you confirm your first deduction.
05Top-ups
Top-ups are one-off consumable credits that are added to your account immediately on payment. Once any credit from a top-up has been used, that top-up is not refundable. An entirely unused top-up may be refunded if you request it within seven (7) days of purchase.
06Duplicate, failed, and unauthorised charges
We refund in full, without deduction, where: you were charged more than once for the same purchase; you were charged but the credits or plan access were never applied to your account; or a charge was made without your authorisation. Tell us and we will investigate.
07How to request a refund
Write to contact@brihas.ai from the email address on your account, with the registered mobile number, the date and amount of the charge, and a short description of the problem. We acknowledge every request within forty-eight (48) hours and give you a decision within seven (7) business days.
08How approved refunds are paid
Approved refunds are returned to the original payment method through our payment processor. Once we initiate the refund, it typically reaches your account within five to seven (5–7) business days, depending on your bank or card issuer. We do not issue refunds in cash or to a different account.
09Your statutory rights
Nothing in this policy limits any right you have under applicable law, including the Consumer Protection Act, 2019. Where the law requires a refund, the law prevails over this policy.
10Contact
Questions about a charge, a cancellation, or this policy:
- Email: contact@brihas.ai
- Address: D-92, Ground Floor, Milan Apartment, Pitampura, Saraswati Vihar, North West Delhi, Delhi 110034